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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Upgrading with HP Contract
B) Hardware Refresh
C) HP Post-Warranty Care Pack
D) Purchasing an extended warranty

2. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Accidental Damage Protection
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services

3. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on warranty duration and extensions.
B) Duration of services is based on event type, depending on the hardware issue.
C) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.

4. What is true about HP Standard Contractual Services?

A) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
B) The HP Standard Contractual Services are annual services for multiple products on one agreement.
C) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

5. How should you counter the following objection?
"I can repair my devices myself."

A) HP standard warranty offers limited support for a short time period.
B) HP Services give you predictability and greater control of TCO.
C) HP Services ensure that your equipment stays up and running.
D) HP Services allow you to choose from various options that best suit your needs.

Solutions: