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HP HP2-H82 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Identification & Solution Matching | 25% | - Address customer concerns and objections - Assess customer printing and usage requirements - Recommend appropriate HP supplies solutions |
| Topic 2: Selling Strategies & Positioning | 25% | - Communicate total cost of ownership - Effective sales techniques for supplies - Position HP supplies against competitors |
| Topic 3: Competitive Landscape & Business Impact | 20% | - Impact of genuine supplies on device performance - HP tools and resources for sales support - Understand market competition |
| Topic 4: HP Supplies Portfolio & Value Proposition | 30% | - Original HP supplies benefits and quality - Genuine vs. non-genuine supplies comparison - Overview of HP supplies categories |
HP Selling HP Supplies 2019 Sample Questions:
1. What is a consequence of inconsistent page quality delivered by using non-HP toner cartridges?
A) lowered productivity
B) printer damage
C) more service calls
D) more cleaning or replacement
2. You are delivering your message of original HP versus non-original HP and you want to make your customer aware the best way to accomplish this?
A) by sending them the ink tests done by HP at the HP test center
B) by explaining the HP ink technologies in detail
C) by letting your customer use non-HP first and after they have an issue, switch them back to original HP
D) by focusing on the tests done by Buyers Lab and Spencer Labs
3. What is an advantage of selling original HP and genuine Samsung supplies?
A) HP delivers enhanced financial and distribution support.
B) HP offers a comprehensive portfolio for a variety of needs.
C) HP offers high warranty returns.
D) HP products are priced low when compared to its competitors.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B |
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