Oracle Fusion Service 2026 Implementation Professional: 1Z0-1064-26 Exam

"Oracle Fusion Service 2026 Implementation Professional", also known as 1Z0-1064-26 exam, is a Oracle Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 79 Q&As to your 1Z0-1064-26 Exam preparation. In the 1Z0-1064-26 exam resources, you will cover every field and category in Oracle Cloud Certification helping to ready you for your successful Oracle Certification.

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  • Updated on: Aug 13, 2026
  • No. of Questions: 79 Questions & Answers

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  • Updated on: Aug 13, 2026
  • No. of Questions: 79 Questions & Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integrations and Extensions- Integration capabilities
  • 1. Third-party system integration
    • 2. REST APIs and integration flows
      Topic 2: Service Request Management- Customer interaction handling
      • 1. Omnichannel support processes
        • 2. Communication templates and notifications
          - Case and ticket handling
          • 1. Creation, routing, and assignment rules
            • 2. SLAs and escalation management
              Topic 3: Oracle Fusion Service Overview- Service Configuration Basics
              • 1. Basic setup and administration
                • 2. Security roles and access control
                  - Core Service Architecture
                  • 1. Fusion Service data model and components
                    • 2. Service request lifecycle management
                      Topic 4: Knowledge Management- Knowledge articles
                      • 1. Creation and lifecycle management
                        • 2. Search and recommendation usage
                          Topic 5: Field Service and Dispatch- Field service operations
                          • 1. Work order management
                            • 2. Scheduling and dispatch rules
                              Topic 6: Reporting and Analytics- Service analytics
                              • 1. Operational reporting
                                • 2. Dashboards and KPIs

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  1. Which two are true characteristics about the lifecycle of a service request?

                                  A) Users can reopen a service request when the status is set to "Resolved".
                                  B) "Customer working" is one of the five seeded status types.
                                  C) "Closed" status is set by an automatic job after a specified number of days.
                                  D) Users can reopen a service request when the status is set to "Closed".
                                  E) If required, users can manually set the "Closed" status for a service request.


                                  2. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

                                  A) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
                                  B) DCS is a visual development tool for creating applications in VBCS.
                                  C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
                                  D) VBCS is a visual development tool for creating applications in DCS.


                                  3. You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                  A) Images
                                  B) URLs
                                  C) Text
                                  D) Tables
                                  E) Other SmartText entries
                                  F) Variables


                                  4. Your customer is asking for a modification of Lookup Types in Service Request.
                                  You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
                                  Which four lookups can be modified from this task list?

                                  A) Manage Service Request Resolutions
                                  B) Manage Service Request Severities
                                  C) Manage Service Request Queue
                                  D) Manage Service Request Categories
                                  E) Manage Service Request Status Values
                                  F) Manage Service Request Products


                                  5. Your customer asked you to modify the default severity value for new service requests.
                                  Which three steps should you follow to make the change?

                                  A) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
                                  B) Modify the Profile Value and save.
                                  C) Select View > Detach.
                                  D) Lock the Profile Option for editing.
                                  E) Unlock and publish the new selected profile value.
                                  F) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.


                                  Solutions:

                                  Question # 1
                                  Answer: A,C
                                  Question # 2
                                  Answer: A,D
                                  Question # 3
                                  Answer: C,D,E,F
                                  Question # 4
                                  Answer: C,D,E,F
                                  Question # 5
                                  Answer: A,B,E

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