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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A) By using the concept of a minimum viable product to establish the technical and environment architecture
B) By assessing and comparing investment proposals for the services that the organization offers to its consumers
C) By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
D) By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app

2. An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?

A) Definition of done
B) Infrastructure as code
C) Chaos engineering
D) Minimum viable product (MVP)

3. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?

A) By improving the design of systems so that the average time to restore the service is minimized
B) By creating notifications for outages introduced with chaos engineering
C) By reviewing single points of failure to find opportunities for additional resilience
D) By understanding how much scalability is required to maintain service levels during tests

4. A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
Which stage of the digital product lifecycle is the provider MOST clearly operating in?

A) Engage
B) Retire
C) Support
D) Obtain/build

5. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Fostering a Lean culture
B) Improving safety culture
C) Reducing technical debt
D) Using design thinking

Solutions: