Exam Name: SDM Certification - CARE
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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SDM Certification - CARE: SDM_2002001040 Exam
"SDM Certification - CARE", also known as SDM_2002001040 exam, is a Nokia Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 121 Q&As to your SDM_2002001040 Exam preparation. In the SDM_2002001040 exam resources, you will cover every field and category in Nokia Certification Certification helping to ready you for your successful Nokia Certification.
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- Updated on: Oct 18, 2026
- No. of Questions: 121 Questions & Answers
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- Updated on: Oct 18, 2026
- No. of Questions: 121 Questions & Answers
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE Exam |
| Exam Number: | SDM_2002001040 |
| Passing Score: | 70% |
| Real Exam Qty: | 80-120 |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Related Certifications: | Nokia SDM Certification Track |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Nokia SDM CARE Official Training |
| Exam Registration: | Nokia Learning Services Registration Pearson VUE Exam Scheduling |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes |
| Official Syllabus URL: | https://learningstore.nokia.com/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Relationship Management | 25% | - Handling complaints and escalations - Building and maintaining customer relationships - Communication and engagement strategies - Customer satisfaction measurement and improvement |
| Introduction to Service Delivery Management (SDM) | 20% | - Customer requirements and expectations - Incident and problem resolution fundamentals - Overview of SDM and role in customer support - Service Level Agreements (SLAs) and KPIs |
| Team Management & Leadership | 10% | - Team development and motivation - Cross-functional communication - Leadership for SDM roles - Managing service delivery teams |
| Service Quality & Performance Monitoring | 20% | - Service reporting and metrics analysis - Monitoring and measuring service performance - Quality assurance and compliance - Service improvement methodologies |
| Service Delivery Operations | 25% | - Incident and service request management - Service continuity and disaster recovery - Service desk operations and best practices - Change and release management processes |
SDM_2002001040 Exam: Frequently Asked Questions
Nokia lists these recommended training resources for the Nokia SDM Certification - CARE exam:
Official training plus consistent self-testing is a proven combination — the 121 practice questions from iPassleader handle the second half.
iPassleader issues a full refund if you take the Nokia SDM Certification - CARE exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Claims require a scan of your enrollment slip and the official Score Report PDF, submitted within 2 days of the exam, and are processed within 7 days. As an alternative, you can exchange for two free exam products of equal value while keeping your original update service. Orders arrive by email within 1 minute — contact support if nothing shows up within 2 hours.
The Nokia SDM Certification - CARE exam presents 80-120 with 180 minutes to complete them. Practicing under the same clock in the iPassleader Desktop Test Engine makes the real pacing feel routine.
Online proctored or onsite at Pearson VUE authorized test centers Registration for the Nokia SDM Certification - CARE exam goes through these official channels:
After booking, the iPassleader practice questions reach your inbox within 1 minute — preparation can start the same day.
The official Nokia SDM Certification - CARE outline defines 5 domains. The leading three are Service Delivery Operations (25%), Introduction to Service Delivery Management (SDM) (20%), and Service Quality & Performance Monitoring (20%). See the complete list in the topics section above — the 121 practice questions at iPassleader cover every domain.
The SDM_2002001040 exam is a Nokia certification exam built on the Nokia SDM Certification - CARE syllabus shown above. It contributes to these credential paths: Nokia SDM Certification Track. As information technology keeps reshaping how industries operate, certified skills remain one of the most portable proofs of capability in 2026. iPassleader prepares you with 121 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Passing the Nokia SDM Certification - CARE exam requires 70%, and the registration fee is $125 USD. A retake costs the same amount again — a practical reason to verify your readiness with the iPassleader engines before booking.
The full Nokia SDM Certification - CARE preparation set at an affordable, small-profits price: 121 practice questions in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. A free demo is available anytime, updates are free for 365 days, renewal afterward is 50% off, installations are unlimited, and checkout is McAfee-secured with automatic encryption of your personal information.
No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes Policies change over time, so confirm the current rules on the official Nokia exam page before scheduling.
Nokia SDM Certification - CARE Sample Questions:
Who is the person responsible for following up on case handling?
- A. Care Program Manager.
- B. Care Technical Manager.
- C. Customer Performance Manager (CpFM).
- D. Care Program Coordinator.
Correct Answer: C 🗳️
How the resource requirement forecast is taken from NELLE inputs?
- A. Resource streams manager analyse input and define the number of resources needed.
- B. NELLE planning packages include resource requirements and total figures are calculated automatically.
- C. F&C controller evaluates the required use of resources and calculates the expected SPC cost.
- D. NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
Correct Answer: B 🗳️
What is the basic cost management requirement for a CAPM?
- A. Not to exceed the cost base-line.
- B. Know the approval processes.
- C. Not to take any risks.
- D. Know where to find the best resources.
Correct Answer: A 🗳️
A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?
- A. Active Software Support (ASWS).
- B. HWS and/or SWS Life Extender.
- C. Spare Part Management (SPM).
- D. Expert Support services.
Correct Answer: B 🗳️
During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?
- A. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
- B. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
- C. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
- D. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
Correct Answer: C 🗳️
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