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Nokia SDM_2002001040 Exam Overview:

Certification Vendor:Nokia
Exam Name:SDM Certification - CARE
Exam Number:SDM_2002001040
Available Languages:English
Real Exam Qty:121
Sample Questions: DOWNLOAD DEMO
Exam Way:Likely proctored exam (online or authorized test center depending on Nokia certification delivery channel)

Nokia SDM_2002001040 Exam Syllabus Topics:

SectionObjectives
Customer Care Program Governance- Care program management principles
  • 1. Coordination with SSM, AM, and CT Heads
    • 2. Role of Care Program Manager in service operations
      Service Management and CARE Operations- Incident and Trouble Ticket Management
      • 1. Trouble ticket classification and escalation process
        • 2. Customer request vs contractual scope handling
          - Service Level Management and Customer Commitments
          • 1. Service Level Agreement analysis and risk evaluation
            • 2. Customer contractual obligations handling
              Network and Service Delivery Analysis- Network topology and installed base considerations
              • 1. Impact of network architecture on service delivery
                • 2. Installed base evaluation for service risk
                  - Operational capability assessment
                  • 1. Internal service delivery capability analysis

                    SDM_2002001040 Exam FAQ: Nokia Candidates' Top Questions

                    At its core, the SDM_2002001040 exam is Nokia's gatekeeper for the CARE SDM Certification certification — a Professional-level credential. It examines how well you apply the Nokia SDM Certification - CARE objectives to realistic scenarios, which is why hands-on candidates tend to outperform pure memorizers. In a market where certificates increasingly signal ability, passing SDM_2002001040 is a concrete, verifiable upgrade to your professional profile.

                    The Nokia SDM Certification - CARE exam draws its questions from 3 domains, starting with Customer Care Program Governance, Network and Service Delivery Analysis, and Service Management and CARE Operations. Smart candidates read weightings as a resource map: heavy domains get the deepest practice, light domains get efficient review. You'll find the complete domain list in the exam topics section above — let it drive your schedule.

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                    One purchase covers preparation, delivery, updates, and support. Evaluate the free demo first; when you buy, your SDM_2002001040 material is emailed within one minute of payment (contact support if 2 hours pass) and installs on unlimited computers. McAfee security services protect every transaction, your information is never shared with third parties, and our team answers questions whenever you have them.

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                    Join the growing number of candidates preparing smarter: download the free SDM_2002001040 demo, and let iPassleader's 121 practice questions carry your Nokia SDM Certification - CARE preparation from first look to passing score.

                    Nokia SDM Certification - CARE Sample Questions:

                    Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?

                    • A. Care Program Manager.
                    • B. Care Service Engagement Manager.
                    • C. Care Renewal Leader.
                    • D. CT Head.
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

                    • A. CT Logistics.
                    • B. Care 3rd Party Management.
                    • C. CaPM arranges directly with the local supplier.
                    • D. CT Head.
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    What is the purpose of a handover from Sales to Care?

                    • A. It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.
                    • B. It ensures a smooth and seamless Customer Relationship interface.
                    • C. It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
                    • D. It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    How the resource requirement forecast is taken from NELLE inputs?

                    • A. Resource streams manager analyse input and define the number of resources needed.
                    • B. NELLE planning packages include resource requirements and total figures are calculated automatically.
                    • C. F&C controller evaluates the required use of resources and calculates the expected SPC cost.
                    • D. NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

                    The customer is opening a trouble ticket because the product they bought doesn't have a feature considered important to them. What does the Care Program Manager have to do?

                    • A. Treat it as a normal case.
                    • B. Contact the relevant business line and ask for the new feature and inform the Customer that they have the right to open tickets for any request related to delivered equipment.
                    • C. Inform Customer that commercial team will clarify their request and close the ticket, then contact the relevant business line and ask for the new feature.
                    • D. Explain to Customer that the requested feature is not part of contractually agreed deliverables in Care, hand the request over to relevant SSM, AM or CT Head, inform Customer that commercial team will clarify their request and close the ticket.
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

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