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HP Selling HP EMEA pMPS Sample Questions:

1. Which major types of HP imaging and printing solutions are available to customers? (Select two.)

A) HP solutions integrated in the device
B) re-manufactured supplies solutions
C) direct mail accessories that auto install
D) third-party solutions integrated in the device
E) optional solutions that extend functionality

2. What are HP Care Pack services?

A) teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
B) support packages that extend and enhance hardware and software service beyond the scope of the included warranty
C) bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

3. What key information is available within the HP Service Portal? (Select two.)

A) Skype and MSN free dial-up service to the HP Premium Hotline
B) contract details
C) usage reporting (only when remote monitoring is available; page counts by color, paper size)
D) rebate and commission information
E) invoice information on partner or customer by revenue and profit

4. What purpose does HP Embedded Capture serve in a network environment?

A) enforces IT baseline policies
B) enhances digital sending capabilities
C) manages the HP imaging and printing fleet
D) enhances authorization and authentication features

5. Which methods can a customer use to order HP supplies within an HP pMPS contract? (Select two.)

A) sending an email directly to the HP supplies distributor
B) automatically using HP Remote Monitoring
C) calling the HP Premium hotline
D) using an HP account manager
E) using any HP help desk hotline

Solutions: