Updated Sep-2021 Test Engine to Practice Test for OmniStudio-Consultant Exam Questions and Answers!
Salesforce Certified OmniStudio Consultant Certification Sample Questions and Practice Exam
NEW QUESTION 16
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Aggregation Steps in a Calculation Procedure
- B. Class-based Calculation Procedure
- C. Grouped Calculation Matrix
- D. DataRaptor Transform with an interface Map
Answer: C
NEW QUESTION 17
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers
- A. Divide complex processes into sections
- B. Provide user help text
- C. Prefill data for users when possible
- D. Provide keystroke commands for data entry
- E. Replicate existing processes as-is
Answer: A,B,C
NEW QUESTION 18
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Salesforce list view with custom buttons/links
- B. Multiple FlexCards with single action
- C. OmnlScript with multiple Step elements
- D. Single FlexCard with multiple actions
Answer: D
NEW QUESTION 19
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Change DataRaptors to extract single objects
- B. Combine these actions into an Integration Procedure
- C. Add reusable OmniScripts for each step
- D. Add conditional views to the OmniScript
Answer: B
NEW QUESTION 20
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
- A. DataRaptor
- B. Interaction Launcher
- C. FlexCards
- D. OmniStudio Action
- E. OmniScript
Answer: A,C,E
NEW QUESTION 21
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. User Roles
- B. Script Profiles
- C. Conditional Views
- D. Script Configuration
Answer: C
NEW QUESTION 22
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Use card states
- B. Use flyouts
- C. Enable the Responsive property
- D. Customize the styling
Answer: B,C
NEW QUESTION 23
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers
- A. FlexCard
- B. Integration Procedures
- C. OmniStudio Action
- D. Calculation Procedures and Matrices
- E. OmniScript
Answer: B,D,E
NEW QUESTION 24
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. HTTP Action
- B. Integration Procedure Action
- C. DataRaptor Transform Action
- D. DataRaptor Post Action
Answer: B
NEW QUESTION 25
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. DataRaptor Post Action
- B. Post to Object Action
- C. Multi-select Input
- D. Radio Input
- E. HTTP Action
Answer: A,C,E
NEW QUESTION 26
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. Calculation Procedure
- B. Integration Procedure
- C. DataRaptor Extract
- D. DataRaptor Turbo
Answer: B
NEW QUESTION 27
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Validation Rule to the Contact object
- B. Add a Set Errors element
- C. Add a DataRaptor to retrieve the email address
- D. Add a Conditional View to the last step
Answer: B
NEW QUESTION 28
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Flyout and OmniScript
- B. Custom Event and Redirect URL
- C. OmniScript and Navigate
- D. Event, Navigate and Card
Answer: C
NEW QUESTION 29
A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers
- A. DataRaptor Post Action
- B. Steps
- C. Calculation Action
- D. DataRaptor Extract Action
- E. Messaging
Answer: A,B,D
NEW QUESTION 30
A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers
- A. Omni Script
- B. FlexCards
- C. OmniStudio Actions
- D. Flyouts
- E. Navigate Actions
Answer: A,B,C
NEW QUESTION 31
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