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Free Salesforce Consultant OmniStudio-Consultant Ultimate Study Guide (Updated 110 Questions)
NEW QUESTION 32
How many levels deep can reusable OmniScripts be nested?
- A. 0
- B. 1
- C. 2
- D. Unlimited
Answer: B
NEW QUESTION 33
Which OmniStudio tool can be used to invoke scheduled jobs?
- A. DataRaptor Load
- B. Calculation Procedure
- C. DataRaptor Extract
- D. Integration Procedure
Answer: D
NEW QUESTION 34
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
- A. Use a flyout action to display additional information
- B. Use a condition to hide data unless specific criteria are met
- C. Use a table or chart to display data
- D. Put specific fields in a collapsible block
Answer: A,D
NEW QUESTION 35
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. DataRaptor Load
- B. Calculation Procedure
- C. FlexCards
- D. Integration Procedure
Answer: D
NEW QUESTION 36
What is the purpose of Step elements in OmniScript?
- A. Enables the use of repeatable blocks
- B. Organizes the script into one or more pages
- C. Groups elements that extract data
- D. Allows the user to input data
Answer: B
NEW QUESTION 37
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text Area
- B. Number
- C. Line Break
- D. Text
- E. Telephone
Answer: C,D,E
NEW QUESTION 38
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
- A. Salesforce list view with custom buttons/links
- B. OmnlScript with multiple Step elements
- C. Multiple FlexCards with single action
- D. Single FlexCard with multiple actions
Answer: D
NEW QUESTION 39
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements?
Choose 2 answers
- A. DataRaptor Extract
- B. Calculation Matrix
- C. Calculation Procedure
- D. DataRaptor Transform
Answer: A,B
NEW QUESTION 40
Which OmniScript element can be used to retrieve data from more than one source?
- A. Integration Procedure Action
- B. Matrix Action
- C. DataRaptor Extract Action
- D. Calculation Action
Answer: A
NEW QUESTION 41
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Radio Group, DataRaptor Post Action, and Email Action
- B. Edit Block, DataRaptor Post Action, and Messaging Action
- C. Multi-Select, Remote Action, and Email Action
- D. Radio Group, Remote Action, and Messaging Action
Answer: A
NEW QUESTION 42
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Newport Design System
- B. Custom Styles
- C. FlexCards
- D. OmniScript
- E. OmnlOut
Answer: A,B,D
NEW QUESTION 43
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A. Add a new Step element with Input elements
- B. Add an Input Action to a Step
- C. Add an LWC component
- D. Add a embedded FlexCard
Answer: A
NEW QUESTION 44
What is the purpose of a DataRaptor Load?
- A. Load data to an Interface object
- B. Post data to Salesforce APIs
- C. Send data to a PDF template
- D. Write data to Salesforce objects
Answer: D
NEW QUESTION 45
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?
- A. Enables easier global styling changes
- B. Allows multiple data sources to be used
- C. Enables the FlexCard to be used on a Community page
- D. Allows conditional views with the Toggle element on each child card
Answer: B
NEW QUESTION 46
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
- A. Create new LWC templates for branding and styling
- B. Implement FlexCards and OmniScripts for the front-end
- C. Use existing APEX classes as data sources
- D. Replace existing APEX using DataRaptors and HTTP Actions
Answer: B,D
NEW QUESTION 47
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Use card states
- B. Customize the styling
- C. Use flyouts
- D. Enable the Responsive property
Answer: C,D
NEW QUESTION 48
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Conditional View to the last step
- B. Add a Set Errors element
- C. Add a Validation Rule to the Contact object
- D. Add a DataRaptor to retrieve the email address
Answer: B
NEW QUESTION 49
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card filter and a single FlexCard with multiple flyouts
- B. Using card session variables and a single FlexCard with multiple flyouts
- C. Using card filter and multiple FlexCards
- D. Using card session variables and multiple FlexCards
Answer: D
NEW QUESTION 50
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