Latest [Jan 03, 2024] Salesforce Education-Cloud-Consultant Real Exam Dumps PDF
Education-Cloud-Consultant Practice Test Questions Updated 173 Questions
Salesforce Education-Cloud-Consultant Exam is designed for professionals who want to demonstrate their expertise in implementing and configuring Salesforce solutions specifically for the education industry. Salesforce Certified Education Cloud Consultant Exam (WI21) certification exam validates the candidate's knowledge and skills in managing student data, setting up academic programs, and implementing student success plans using the Salesforce Education Cloud platform.
NEW QUESTION # 63
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.
What should a consultant recommend to meet this requirement?
- A. Salesforce Data Management Platform
- B. Pardot Business Unit
- C. Einstein Account-Based Marketing
- D. Marketing Cloud Business Unit
Answer: C
NEW QUESTION # 64
A consultant needs to import a large volume of records into a university s Salesforce production environment that has the Education Data Architecture (EDA). The import file already defines Account and Address information. The university's environment has a private sharing model and several sharing rules.
Which two temporary actions should the consultant take before importing the data?
- A. Change the sharing model to Public Read/Write
- B. Disable sharing rules using TDTM.
- C. Disable unnecessary code using TDTM.
- D. Change the account model to Household
Answer: B,C
Explanation:
Explanation
The consultant should disable unnecessary code using TDTM and disable sharing rules using TDTM as two temporary actions before importing the data into the university's Salesforce production environment that has EDA. TDTM stands for Table Driven Trigger Management, which is a feature that allows users to customize the behavior of EDA triggers and disable or enable them as needed. Disabling unnecessary code using TDTM can help prevent unwanted automation and validation from running and affecting the data import. Disabling sharing rules using TDTM can help prevent sharing recalculation and improve performance. Changing the sharing model to Public Read/Write or changing the account model to Household are not temporary actions that the consultant should take before importing the data into the university's Salesforce production environment that has EDA. References:
https://powerofus.force.com/s/article/EDA-TDTM
https://help.salesforce.com/s/articleView?id=sf.data_loader_tips.htm&type=5
NEW QUESTION # 65
Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have manage.
They want to send mass emails to
constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should consultant recommend?
- A. Marketing Cloud
- B. Salesforce Inbox
- C. Pardot
- D. foundationConnect
Answer: A
NEW QUESTION # 66
A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?
- A. Pardot is incompatible with the Household account model.
- B. The Do Not Contact TDTM record must be disabled.
- C. Pardot can only create Leads and Contacts.
- D. EDA requires custom automation for lead conversion.
Answer: D
Explanation:
Explanation
The consultant should discuss with the Recruitment office that EDA requires custom automation for lead conversion as a compatibility consideration for using Pardot and Salesforce with EDA. Lead conversion is a process that converts a Lead record into an Account, a Contact, and an Opportunity record in Salesforce. EDA does not support the standard lead conversion process in Salesforce, because it uses different account models and objects to store information about individuals and organizations. The consultant should create custom automation for lead conversion, such as using Process Builder, Flow, or Apex, to map the Lead fields to the appropriate EDA fields and objects. Pardot being incompatible with the Household account model, the Do Not Contact TDTM record needing to be disabled, or Pardot being able to create only Leads and Contacts are not compatibility considerations for using Pardot and Salesforce with EDA. References:
https://powerofus.force.com/s/article/EDA-Lead-Conversion
https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics
NEW QUESTION # 67
The Advancement office is replacing its old CRM system with Salesforce.
After creating its technology roadmap and fundraising timeline, the new Salesforce environment may go live during a major capital fundraising campaign.
Which critical factor should the consultant identify?
- A. Cost of the implementation
- B. Resource availability
- C. Technical complexity
- D. Staff cross-training
Answer: B
Explanation:
Explanation
The consultant should identify resource availability as a critical factor for the Advancement office's new Salesforce environment going live during a major capital fundraising campaign. Resource availability refers to the amount and type of resources that are needed and available for a project, such as staff, time, budget, or equipment. Resource availability is a critical factor for the Advancement office's new Salesforce environment going live during a major capital fundraising campaign, because it can affect the project scope, timeline, quality, and success. The consultant should assess and plan for resource availability to ensure that the project can be completed and delivered without compromising the fundraising campaign. Technical complexity, staff cross-training, and cost of the implementation are not critical factors for the Advancement office's new Salesforce environment going live during a major capital fundraising campaign. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management
NEW QUESTION # 68
Career Services uses a separate event management system for its employment events attendance and registration, and Marketing cloud to promote the event. It wants to integrate student data in Salesforce to identity engaged prospects by matching them with event attendance, career interest, and credit completion towards an academic major.
Which two integration directions should the consultant recommend?
Choose 2 answers.
- A. One-way integration between Marketing Cloud and the event system
- B. One-way integration between Salesforce and Marketing Cloud
- C. Two-way integration between the event system and Salesforce
- D. Two-way integration between the event system and Marketing Cloud
Answer: B,C
NEW QUESTION # 69
The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.
- A. Bots
- B. Knowledge
- C. Live Chat
- D. Queues
Answer: A,C
NEW QUESTION # 70
A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.
What is the likely cause for all of these issues?
- A. Data skew
- B. TDTM
- C. Insufficient data storage
- D. Insufficient code coverage
Answer: A
Explanation:
Explanation
Data skew is the likely cause for all of these issues, such as record locking, long search times, and long record save times. Data skew is a condition that occurs when a large number of child records are associated with a single parent record, or when a large number of records are owned by a single user. Data skew can affect performance and functionality, such as locking records, slowing down queries, and increasing save times.
TDTM, insufficient code coverage, and insufficient data storage are not likely causes for all of these issues.
References:
https://help.salesforce.com/s/articleView?id=sf.data_skew.htm&type=5
https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak-performanc
NEW QUESTION # 71
A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.
Which two communication examples should a consultant recommend?
Choose 2 answers
- A. Post go-live recap
- B. User contest
- C. Project sponsor profile
- D. Teaser email
Answer: A,D
NEW QUESTION # 72
A school is considering leveraging Student Success Hub.
Which operational requirement should the consultant confirm?
- A. Student Success Hub requires Education Data Architecture (EDA).
- B. Student Success Hub requires the K-12 Architecture Kit.
- C. Einstein Bots must be enabled prior to installing Student Success Hub.
- D. Read, Create and Edit access to Contacts, Accounts, and Cases is required.
Answer: A
Explanation:
Explanation
The consultant should confirm that Student Success Hub requires Education Data Architecture (EDA) as an operational requirement. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. Einstein Bots being enabled prior to installing Student Success Hub, Read, Create and Edit access to Contacts, Accounts, and Cases being required, or Student Success Hub requiring the K-12 Architecture Kit are not operational requirements that the consultant should confirm. References:
https://www.salesforce.org/products/student-success-hub/overview/
https://powerofus.force.com/s/article/SSHub-Installation
NEW QUESTION # 73
The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?
- A. Success Plan Type
- B. Case Status
- C. Appointment Topic
- D. Alert Reason
Answer: C
NEW QUESTION # 74
A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
Which two objects should the consultant use to address these requirements?
Choose 2 answers.
- A. Program Enrollment
- B. Behavior Involvement
- C. Attendance Event
- D. Term Grade
Answer: A,C
NEW QUESTION # 75
A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.
What should a consultant recommend to meet this requirement?
- A. Interaction Studio
- B. Experience Cloud
- C. Einstein Bots
- D. Pardot Engagement Studio
Answer: B
Explanation:
Explanation
Experience Cloud is a solution that the consultant can recommend to meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Experience Cloud can help the university improve student retention by creating a student community that provides features such as forums, articles, chat, groups, events, or surveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutions that can meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.
References:
https://www.salesforce.com/products/experience-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_im
NEW QUESTION # 76
A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.
Which two steps should a consultant take to set up a student in Student Success Hub?
Choose 2 answers
- A. Create a User record.
- B. Create a Household Account record.
- C. Create an Administrative Account record.
- D. Create a Student Case record.
Answer: C,D
Explanation:
Explanation
The consultant should create a Student Case record and an Administrative Account record to set up a student in Student Success Hub. Student Case is an object that represents a student's request for assistance or support from an advisor or a counselor. Student Case can be used to track various information about a student's issue, such as status, priority, category, or resolution. The consultant should create a Student Case record for each student who needs assistance or support from Student Success Hub. Administrative Account is an account model that allows users to store information about individuals who are related to an educational institution, such as students, faculty, staff, or alumni. Administrative Account can be used to track various information about an individual, such as name, email, phone, or address. The consultant should create an Administrative Account record for each student who is enrolled in the educational institution. Creating a User record or a Household Account record are not steps to set up a student in Student Success Hub. References:
https://www.salesforce.org/products/student-success-hub/overview/
https://powerofus.force.com/s/article/SSHub-Student-Cases
https://powerofus.force.com/s/article/EDA-Accounts
NEW QUESTION # 77
Recruitment Staff want to use their university login when accessing Salesforce.
Which identity management feature should the consultant use?
- A. Single Sign-On
- B. Two-factor Authentication
- C. Social Sign-On
- D. Named Credentials
Answer: A
NEW QUESTION # 78
A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs.
What should the consultant recommend to meet the requirement?
- A. Nonprofit Success Pack
- B. Giving Pages
- C. Elevate
- D. Gift Entry Manager
Answer: C
NEW QUESTION # 79
A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.
What is the likely cause for all of these issues?
- A. Data skew
- B. Insufficient data storage
- C. TDTM
- D. Insufficient code coverage
Answer: C
NEW QUESTION # 80
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?
- A. Connected apps
- B. Multi-factor authentication
- C. Social sign-on
- D. Single sign-on
Answer: B
NEW QUESTION # 81
During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?
- A. Contacts are at risk of ownership data skew, which may result in performance issues.
- B. Contacts are public to all users, potentially sharing sensitive data.
- C. Contacts are private only to the record owner, and inaccessible to other users.
- D. Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.
Answer: D
NEW QUESTION # 82
A college wants to expand Its existing Salesforce environment to include adviser Link. Students will need to create and edit appointments with their advisor.
Which two Customer Community licenses can be used which Advisor Link?
- A. Customer Community login
- B. Customer Community Plus
- C. Customer Community
- D. Customer Community Plus Login
Answer: B,D
Explanation:
Explanation
Customer Community Plus and Customer Community Plus Login are two Customer Community licenses that can be used with Advisor Link. Customer Community Plus is a license type that enables users to access Advisor Link features such as early alerts, appointments, and program plans from a portal. Customer Community Plus Login is a variation of Customer Community Plus that is based on logins rather than users.
Customer Community and Customer Community Login are not license types that can be used with Advisor Link. References:
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_requirements.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.users_license_types_communities.htm&type=5
NEW QUESTION # 83
A university has hired a consultant to advise on its technology and data strategy.
Which tool should the consultant leverage?
- A. Insights Platform Data Integrity
- B. Program Management Module
- C. Data Maturity Model
Answer: C
Explanation:
Explanation
The consultant should leverage the Data Maturity Model as a tool to advise on the university's technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels:
Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university's technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university's technology and data strategy.
References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf
NEW QUESTION # 84
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?
- A. Connected apps
- B. Multi-factor authentication
- C. Social sign-on
- D. Single sign-on
Answer: B
Explanation:
Explanation
Multi-factor authentication is an identity management feature that the consultant can recommend to meet the requirement of authenticating to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Multi-factor authentication is a feature that adds an extra layer of security to the login process by requiring users to verify their identity using a second factor, such as a mobile app, a security key, or an email link. Multi-factor authentication can help prevent unauthorized access and protect sensitive data. Single sign-on, connected apps, and social sign-on are not identity management features that require users to authenticate to internal systems both by logging in with a username and password and by authenticating via an app on their phone. References:
https://help.salesforce.com/s/articleView?id=sf.identity_mfa.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/identity_login/identity_login_mfa
NEW QUESTION # 85
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors.
Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
- A. Set View Dashboard As to the dashboard viewer and share it with program directors.
- B. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
- C. Set View Dashboard As to the Dean and share it with program directors.
- D. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.
Answer: D
NEW QUESTION # 86
A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar.
Where should the university confirm the Salesforce product release dates that could impact the timeline?
- A. Trailhead
- B. Salesforce Trust website
- C. Setup Menu
- D. partner Community
Answer: B
Explanation:
Explanation
The university can confirm the Salesforce product release dates that could impact the timeline on the Salesforce Trust website. The Salesforce Trust website provides information about the maintenance schedule, release calendar, and release readiness for Salesforce products. The university can use this information to plan their launch window in conjunction with the campus calendar. Trailhead, Setup Menu, and Partner Community are not places where the university can confirm the Salesforce product release dates. References:
https://status.salesforce.com/products/all/maintenances
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-release-readiness-strategies
NEW QUESTION # 87
An elementary school plans to implement the K-12 Architecture Kit in a new org. The school want to be able to send SMS messengers to parents.
Which solution should the consultant recommend to meet the requirement?
- A. Education Data Architecture
- B. App on the AppExchange
- C. Parbot
- D. Social Studio
Answer: B
Explanation:
Explanation
An app on the AppExchange is a solution that the consultant can recommend to meet the requirement of sending SMS messages to parents. An app on the AppExchange is an application that provides additional features and solutions for Salesforce. There are many apps on the AppExchange that offer SMS messaging capabilities, such as sending and receiving text messages, automating SMS campaigns, and tracking SMS analytics. The consultant can help the elementary school choose an app that meets their needs and budget.
Pardot, Social Studio, and Education Data Architecture are not solutions that can send SMS messages to parents. References:
https://appexchange.salesforce.com/appxStore?type=App&keyword=sms
https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics
NEW QUESTION # 88
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Salesforce Education-Cloud-Consultant Exam is a challenging certification exam that tests the knowledge and skills of professionals in the education industry. It covers a wide range of topics related to the Education Cloud platform and is designed to test the candidate's understanding of Salesforce's best practices. Salesforce Certified Education Cloud Consultant Exam (WI21) certification is ideal for individuals who want to specialize in the education industry and can be a valuable addition to a resume.
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