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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
Which solution should a consultant recommend to meet this requirement?

A) Einstein Activity Capture
B) Lightning Console for Sales
C) Salesforce Inbox

2. Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A) Re-define the sales process.
B) Establish goals and key metrics.
C) Run training in a sandbox environment.

3. Cloud Kicks has just deployed all of its configurations. The admin wants to build a new process using objects that were deployed.
Which best practice should a consultant recommend to the admin?

A) Build in a Partial Copy sandbox and test changes in the staging environment.
B) Build in a Developer sandbox and test changes in a test release environment.
C) Build in a test release environment end test changes In a Partial Copy sandbox.

4. Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information.
CK wants to view those orders as a related list on the Account record in real time.
Which best practice should the consultant recommend?

A) Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.
B) Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.
C) Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.

5. Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.
Which stage of the project lifecycle does this fall under?

A) Initiate
B) Plan
C) Execute

Solutions: