Exam Name: Salesforce Certified Sales Cloud Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Cloud Consultant
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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management | 15% | - Ensure data quality and scalability - Data migration and integration considerations - Manage data governance and maintenance |
| Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Build end-to-end sales processes from Lead to Close - Leverage Campaigns and integration tools - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams |
| Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs - Analyze sales and marketing processes |
| Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Consulting Practices | 14% | - Facilitate successful engagements and adoption - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design |
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
Salesforce Certified Sales Cloud Consultant Sample Questions:
The sales manager at Cloud Kicks has proposed that the consultant hold a discovery meeting with 250 employees who use Sales Cloud currently to gain information to improve adoption.
Which approach should the consultant recommend to the sales manager to meet this goal efficiently?
- A. Meet with a large group of employees to listen to their feedback.
- B. Send a survey to all employees asking for a list of desired changes.
- C. Ask all employees to email their ideas and feedback to the consultant.
Correct Answer: B 🗳️
The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team. What should the consultant consider when evaluating Person Accounts?
- A. Enabling Person Accounts requires a Public Read/Write sharing model,
- B. Person Accounts must have at least two record types.
- C. Enabling Person Accounts is irreversible.
Correct Answer: C 🗳️
Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories. Which attribute of Sales Territories should the consultant consider when developing the new territory model?
- A. The system administrator profile is required to run territory planning reports.
- B. A model must be activated in order to view reassigned accounts.
- C. All Account assignment rules should be run when the model state is set to Planning.
Correct Answer: B 🗳️
After creating a brand new sneaker Product object record for Cloud Kicks, the admin is unable to add this product to Price Books. How should the consultant resolve the issue?
- A. Set a standard active price.
- B. Edit the sharing settings of the Product object.
- C. Add the product to a price schedule.
Correct Answer: A 🗳️
The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office. What should a consultant recommend?
- A. Install an AppExchange package to convert leads via the Salesforce mobile app.
- B. Enable Conversions for the Salesforce mobile app In Lead Conversion settings.
- C. Create a Global Action to convert leads via the Salesforce mobile app.
Correct Answer: C 🗳️
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