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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A) Number of lead records created
B) Case deflection
C) Case Type by Issue
D) Average Handle Time compared to Bot Session Time
E) CSAT (Customer Satisfaction score)

2. Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?

A) Help Center
B) Customer Account Portal
C) Build Your Own
D) Partner Central

3. How can records owned by Customer Community users be shared with internal users?

A) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
B) Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
C) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
D) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

4. Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume oftraffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.
What should CK do to get the best performing site?

A) Use Next Best Action to predict what content to serve to the user's browser.
B) Enable and configure the Content Delivery Network so that public content is cached.
C) Schedule Apex jobs to push content to users' browser caches.
D) Disable Visualforce to make all pages switch to Lightning.

5. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A) Create a single digital experience for B2C customers, B2B customers, and employees.
B) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
C) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
D) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Solutions: