Exam Name: Microsoft Dynamics CRM Application
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics CRM
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Instant Download Microsoft : MB2-704
Check Updated on: Oct 21, 2026
No. of Questions: 89 Questions & Answers with Exam Engine
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- Total Questions: 89
- Updated on: Oct 21, 2026
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- Total Questions: 89
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In 2026, preparing for a test can still feel boring and complex — usually because the material has no structure. The MB2-704 exam bank at iPassleader builds a clear knowledge structure first, so the Microsoft Dynamics CRM Application objectives connect into a map instead of a pile.
Microsoft MB2-704 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM Application |
| Exam Number: | MB2-704 |
| Related Certifications: | Microsoft Dynamics CRM 2015 |
| Real Exam Qty: | 40-60 |
| Available Languages: | English, Japanese |
| Exam Price: | $165 USD |
| Exam Format: | Multiple choice, Case studies, Drag and drop |
| Passing Score: | 700 out of 1000 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Retired, no longer valid |
| Recommended Training: | Microsoft Official Course 20466: Microsoft Dynamics CRM 2015 Application |
| Exam Registration: | Pearson VUE Microsoft Learning |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | In-person at authorized test centers; online proctored option previously available |
| Pre Condition: | No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015 |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-704.aspx |
Microsoft MB2-704 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Service Management | 35% | - Manage cases and entitlements
|
| Topic 2: Manage Sales Management | 35% | - Manage leads and opportunities
|
| Topic 3: Core Application Functionality | 10% | - Navigate and customize the interface
|
| Topic 4: Reporting and Analysis | 20% | - Analyze and report on CRM data
|
The Microsoft Dynamics CRM Application Exam: Clear Answers
The MB2-704 exam contains 40-60 questions with 120 minutes minutes to complete them. A clear knowledge structure is what makes that volume manageable — you answer faster when every topic has its place.
Passing the MB2-704 exam requires 700 out of 1000, and registration costs $165 USD. Structured preparation is how you spend study time once and exam fees once.
Immediately. The system emails you at once with the download link for the Microsoft Dynamics CRM Application materials — the whole delivery process takes about a minute. Open the email, download the MB2-704 exam product to your computer, install it, and you are studying within minutes of deciding to. If the message does not appear, check your spam folder; after 2 hours without delivery, contact support. Install on all of your own devices without limit.
No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2015
The MB2-704 exam is the official assessment behind the Microsoft Dynamics CRM Application certification from Microsoft. Lifelong learning has become the norm precisely because industries keep moving — and this credential is a concrete way to keep pace. Many candidates only sit it seriously on a second attempt; structured preparation is how you make the first one count.
Microsoft recommends these training resources for candidates:
Official training adds depth; a clearly structured practice bank with verified answers adds direction. Together they cover both sides of preparation.
The official outline divides the MB2-704 exam into weighted domains, including:
- Manage Service Management (35%)
- Reporting and Analysis (20%)
- Core Application Functionality (10%)
The Microsoft Dynamics CRM Application bank at iPassleader mirrors this structure, so the knowledge map you build while practicing matches the one the exam uses.
Registration for the MB2-704 exam runs through these official channels:
It is never too late to start — but starting today beats starting after one more week of hesitation.
Structure is the design principle. The Microsoft Dynamics CRM Application materials first build a clear knowledge structure of the MB2-704 exam, so difficult points become understandable in sequence rather than intimidating in isolation. Our experts have prioritized the most important knowledge for busy learners, and every answer is expert-verified — so your limited hours go exactly where the objectives point.
Microsoft Dynamics CRM Application Sample Questions:
You need to create a dashboard that will include an external website.
Which component should you add?
- A. Web resource
- B. IFRAME
- C. Quick view
- D. Sub-grid
Correct Answer: B 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
You want to track your interactions with an organization. Which type of customer record should you create?
- A. Account
- B. Lead
- C. Activity
- D. Contact
Correct Answer: A 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
You create a new service level agreement (SLA) and enter the amount of time that is allowed for it.
You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
- A. Specify the Applicable When conditions on the SLA item record.
- B. Configure the SLA Item Failure on the SLA item record.
- C. Configure the SLA Item Warning on the SLA item record.
- D. Configure the Warning Actions on the SLA item record.
Correct Answer: C,D 🗳️
You need to configure Microsoft Dynamics CRM so that only the authorized contacts associated with an account can call and use the entitlement.
What should you do?
- A. Add each contact to the entitlement.
- B. Mark each contact as Primary.
- C. Add each contact to the case associated to the entitlement.
- D. Configure a contact method on each contact.
Correct Answer: A 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
You need to ensure that lead qualification is automated and occurs when a field on the Lead Form is set to a certain value.
What should you do?
- A. Create a dialog that automatically sets the status of the lead to qualified when the condition is met.
- B. Create a workflow that automatically sets the status of the lead to qualified when the condition is met.
- C. Create a business process flow that automatically sets the status of the lead to qualified when the condition is met.
- D. Switch the business process flow to set the status of the lead to qualified when the condition is met.
Correct Answer: B 🗳️
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