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Exam Code: MB2-704
Exam Name: Microsoft Dynamics CRM Application
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics CRM
Exam Name: Microsoft Dynamics CRM Application
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics CRM
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Updated: Oct 21, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Microsoft MB2-704 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM Application |
| Exam Number: | MB2-704 |
| Available Languages: | English |
| Related Certifications: | Microsoft Dynamics 365 Fundamentals Microsoft Dynamics CRM Customization and Configuration |
| Passing Score: | 700 (scaled score) |
| Exam Format: | Scenario-based questions, Multiple choice, Case study |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Learn Dynamics CRM learning paths |
| Exam Registration: | Microsoft Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or authorized testing center (varies by region and availability) |
| Pre Condition: | No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/ |
Microsoft MB2-704 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management | - Customer service processes
|
| Topic 2: Configure Microsoft Dynamics CRM | - System settings and configuration
|
| Topic 3: Customization and Automation | - Workflows and business process flows
|
| Topic 4: Reporting and Data Management | - Reports and dashboards
|
| Topic 5: Manage Sales and Marketing | - Marketing features
|
The Microsoft Dynamics CRM Application Exam: Questions and Answers
The official training resources include:
Many candidates pair official training with a concise question bank — the courses explain concepts, and distilled practice questions make review time efficient.
The MB2-704 exam is the official examination for the Microsoft Dynamics CRM Application certification from Microsoft. In an industry that keeps attracting new talent, the credential is a straightforward way to prove how capable and efficient you are — it shows employers that your skills have been measured against a recognized standard, not just claimed.
Official registration channels for the MB2-704 exam:
Booking early secures your preferred slot and gives your preparation a fixed target date.
The official outline organizes the MB2-704 exam into weighted domains, including:
- Customization and Automation ()
- Service Management ()
- Manage Sales and Marketing ()
The Microsoft Dynamics CRM Application question bank at iPassleader is concise and refined around these same objectives — key points and current question types, with nothing redundant diluting your review.
The MB2-704 exam presents 40-60 questions within 120 minutes minutes. Efficient preparation matters here: practicing concise, exam-aligned questions under time pressure builds the pace this format demands.
No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended.
To save time is to lengthen life — and our delivery lives by that. Upon successful payment, our system automatically sends the MB2-704 exam product to your email address, typically within about a minute, and the confirmation page offers instant download as well. If the email is missing, check your spam folder; after 2 hours without it, contact support. Your purchase also includes 365 days of free updates, with new versions emailed automatically whenever they are released.
Yes, and that is its special advantage. The online APP version of the Microsoft Dynamics CRM Application materials works on any electronic device — mobile phone, computer, tablet. Open it once in an online environment for the first time, and afterwards you can keep practicing the MB2-704 exam questions even without a connection. Anywhere, anytime: the commute, the airport, the quiet corner with no signal. Your preparation schedule finally belongs to you.
Microsoft Dynamics CRM Application Sample Questions:
You need to ensure that lead qualification is automated and occurs when a field on the Lead Form is set to a certain value.
What should you do?
- A. Create a dialog that automatically sets the status of the lead to qualified when the condition is met.
- B. Create a workflow that automatically sets the status of the lead to qualified when the condition is met.
- C. Create a business process flow that automatically sets the status of the lead to qualified when the condition is met.
- D. Switch the business process flow to set the status of the lead to qualified when the condition is met.
Correct Answer: B 🗳️
You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?
- A. Ensure that each of your social listening search topics are assigned a category.
- B. Configure social listening search topics and visuals.
- C. Select the Reset Social Insights option to refresh the social insights data.
- D. In system settings, change the default setting for the Disable Social Engagement option.
Correct Answer: B 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
Your organization uses territories in Microsoft Dynamics CRM to manage sales.
You need to ensure that all sales managers and sales people are associated with the correct territories.
What should you do?
- A. Add the relevant sales people to each territory record, and make the sales manager the owner of the territory record.
- B. Add a territory to each sales person's record, and add the sales manager and territory to each opportunity record.
- C. Add a sales manager to each territory record and to each sales person's user record.
- D. Add a sales manager and the relevant sales people as members to each territory.
Correct Answer: D 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome.
You call the customer and learn that the case was submitted on your company's customer portal by mistake.
What should you do?
- A. Resolve the case.
- B. Delete the case.
- C. Cancel the case.
- D. Reactivate the case.
Correct Answer: A 🗳️
Your organization uses business process flows to help users complete their cases.
You want the stage of a business process flow to automatically change when a field value is set to research complete.
What should you add?
- A. Workflow
- B. Branch
- C. Conditional step
- D. Business rule
Correct Answer: A 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
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