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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
B) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
C) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.

2. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Amazon Cloud
B) Google Cloud
C) Software as a Service
D) Infrastructure as a Service
E) On-premise traditional install
F) VM Image

3. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk for Managed Service Providers Edition
B) IBM SmartCloud Control Desk Entry Edition
C) IBM SmartCloud Control Desk
D) IBM SmartCloud Control Desk for Internal Service Providers Edition

4. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) IBM Support Web page
B) IBM Tivoli Forums
C) Tivoli User Group Web page
D) IBM DeveloperWorks wikis
E) Tivoli Field Guides

5. What is the basis for any gap analysis on IT asset and service management solutions?

A) A financial report on a customer's IT expenditure.
B) The contents of a customer's CMDB.
C) The customer's IT business processes and requirements for asset and service management.
D) The current IT satisfaction survey results for IT users.

Solutions: