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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Multi-server, IBM SmartCloud Control Desk
B) Multi-server, IBM SmartCloud Control Desk - Entry
C) Single server. IBM SmartCloud Control Desk
D) Single server, IBM SmartCloud Control Desk - Entry

2. How can workflow-driven change processes reduce costs?

A) Because the same custom workflow-driven change processes can be reused by multiple customers.
B) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.

3. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Amazon Cloud
B) Google Cloud
C) Software as a Service
D) Infrastructure as a Service
E) On-premise traditional install
F) VM Image

4. How is a power user of an IT asset and service management system defined?

A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user who is responsible for management of the system administration team.
D) A user with the highest level of authorization to access the system.

5. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Request Fulfillment
B) Change Management
C) License Management
D) Release Management
E) Incident Management
F) Service Catalog

Solutions: