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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Incident management
B) Compliance management
C) Event management
D) Lifecycle management

2. A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?

A) IBM Tivoli Integration Composer
B) IBM Tivoli Service Automation Manager
C) IBM SmartCloud Control Desk
D) IBM Tivoli Monitoring Agent Builder

3. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has competitive products deployed
B) If the customer has certified personnel to administer the solution after it is deployed
C) If the design meets the functional, performance, and scalability requirements
D) If the design includes IBM Tivoli Storage Manager to back up the solution components

4. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Inventory
B) Purchase Orders
C) Incidents
D) Solutions
E) Web Service Library
F) Problems

5. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Educator Process
B) IBM Rational Unified Process
C) IBM Process Alignment Product
D) IBM Tivoli Unified Process

Solutions: