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HP Selling HP EMEA cMPS Sample Questions:

1. Do HP partners participating in the program get a discount on the HP original supplies used in Channel Managed Print Services contracts?

A) Yes discounts on HP original supplies are provided through the distributor participating in the SCRP program.
B) No, rebates are linked to hardware only.
C) Yes resellers get S10 or 7 Euro per month, per toner cartridge extra.
D) Yes resellers get 8% on the total contract value paid by HP once a year.

2. What is consultative selling?

A) Providing supplies exclusively
B) A long-term relationship as a business advisor
C) Selling products to meet the immediate need
D) Closing the sale and moving on to the next challenge

3. What is part of the HP imaging and printing hardware value proposition?

A) Recognized for world class reliability
B) Most new models introduced every year
C) Number 1 in sales volumes per product
D) Smallest product footprint form factor

4. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?

A) Place the device in a cool dry area
B) Use only original HP supplies
C) Use only 1500-grit paper as cleaning pages.
D) Use power-conditioning devices to ensure constant voltage

5. What are HP Care Pack services?

A) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
B) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
C) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

Solutions: