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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
C) Prices can be found in HP Care Pack Central.
D) The ServiceOne reseller can settle pricing conditions directly with the customer.

2. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Offsite Repairs
B) Printer and Accessory Installation
C) Asset Tagging
D) PC Tracking and Recovery

3. For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A) One day after the HP base warranty expires
B) One day after expiration of the HP Care Pack Service
C) The HP Care Pack Services registration date
D) The date of the hardware purchase

4. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Travel Services
B) Maintenance Kit replacement for printers
C) HP Care Pack Services (next business day or same day)
D) Accidental Damage Protection

5. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) One day after the HP base warranty expires
B) The date of the HP Care Pack Services purchase
C) The HP Care Pack Services registration date
D) The date of the hardware purchase

Solutions: