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HP HP2-H86 Exam Syllabus Topics:

HP Managed Print Specialist Select 2019 Sample Questions:

1. A customer makes the following claim:
My older devices have worked great for many years.
How should you respond?

A) Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
B) Explain both the advantages of old devices and the advantages of new devices.
C) Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
D) Explain the disadvantages of old devices and the advantages of new devices.

2. What is the single most impacting change in the printer industry, which enables HP to stand out as a leader?

A) MFP contracts
B) security
C) lower cost per copy
D) development of plastics to lower energy cost

3. Which statement is true regarding the use of non-HP cartridges?

A) Most remanufactured cartridges are successfully recycled.
B) The cost of an average service visit is less than $50.
C) You are 3 times more likely to service a printer when non-HP cartridges are used.
D) HP and non-HP cartridges result in the same amount of paper usage.

Solutions: