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HP Selling Imaging and Printing Fundamentals Sample Questions:

1. What is an imaging and printing assessment?

A) a method that ensures that all the assets and liabilities of a customer are fully registered and monitored
B) a method that supports the Customer Relationship Management process
C) a method that dramatically increases the time of the sales process, as a new assessment is required whenever a change is made
D) a method of observing your customer's workflow, gathering data, and understanding the current environment

2. What is the key technology behind HP leading First Page Out (FPO) performance?

A) HP Intelligent Networking
B) HP FastRes
C) HP Instant-on Fuser
D) HP Color Tables

3. What are HP Care Pack services?

A) Bundled genuine HP supplies sold contractually
B) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
C) Bundled genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

4. Which technology do HP OfficeJet Pro X printers and MFPs share with HP LaserJet and color LaserJet printers and MFPs?

A) HP LaserJet paper handling hardware
B) HP FutureSmart firmware
C) HP finishing accessories
D) HP LaserJet electro photographic printing process

5. How does the HP Universal Print Driver differ from traditional HP print drivers, such as the HP PCL 5 driver?

A) The HP Universal Print Driver enables the customer to manage a single print driver to operate all HP printing devices in the fleet, while the traditional print driver requires the customer to manage separate print drivers for each device.
B) The HP Universal Print Driver can send a print job to any HP printer in the fleet, but the traditional print driver can send a print job only to the model of printer for which it is designed.
C) The HP Universal Print Driver can send a print job to multiple printers at the same time, while traditional print drivers can send a print job to only one printer.
D) The HP Universal Print Driver can search the network for the printer that the user wants to install, but the traditional print driver can find a printer only if the user connects the printer via USB.

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