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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What should you do in identifying solutions that fulfill the capability needs of the customer?

A) First, look at the features available and then identify whether these exist in an available solution.
B) Include only those offerings which the customer has requested information on in the past.
C) First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.
D) Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.

2. Which corresponds to the definition of a blueprint?

A) A senior executive's personal action plan to drive higher revenues
B) A detailed set of plans that describes an overall architectural landscape
C) A detailed set of plans that describe how available IT staff will be redeployed
D) A list of business goals to be achieved over 6 months or less

3. Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

A) Focus group with a team of customer executives
B) Benchmark study
C) Analyze win rates for the past 10 proposals you made to the company
D) Business Motivation Model

4. Why would an investment analyst report be a good source of company information?

A) This will report the customer's actual IT expenditures for hardware, software, services
B) It will likely give you an inside track on internal management relationships
C) You will find company-endorsed estimates of product level sales growth
D) It can complement company-published data and give you insight for discovery

5. Which individual is recommended as the author for a business case introduction?

A) The System Engineer most familiar with the customer's infrastructure and technical environment
B) A project team individual with insight into the overall solution, financials and customer's current situation
C) The customer finance executive
D) The Account Manager, with support from the customer's IT organization

Solutions: