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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?

A. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
B. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32

Question 2

A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A. Message Manager
B. Unified Messaging
C. Voicemail Pro with UMS
D. Outcalling
E. Voicemail Pro with IMS

Question 3

A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A. latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B. latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C. latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
D. latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

Question 4

A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A. Upgrade the system to the current GA software.
B. Remove the daughter boards.
C. Default the IP Office.
D. Remove the Embedded Voicemail Card.
E. Re-install the IP Office Professional License.

Question 5

A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A. Add an extra 9 in the telephone number field of the ARS Short Code.
B. Add a 9 to the prefix field on the line form of the outgoing trunks.
C. Add a Short Code to the User for secondary Dial tone.
D. This is not supported on Avaya IP phones.

Solutions: