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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) Add a 9 to the prefix field on the line form of the outgoing trunks.
C) Add a Short Code to the User for secondary Dial tone.
D) This is not supported on Avaya IP phones.

2. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) No lines/stations are in use on the module.
B) A line/station is in use on the module.
C) The .bin files are not loaded into the module.
D) There is no communication with the IP Office.

3. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Create a network share with permissions to store backups.
B) Select the mapped drive as the destination on the VoiceMail Pro server.
C) Map a drive to an available network share.
D) Configure the backup settings on the VoiceMail Pro server.
E) Select the UNC share as the destination on the VoiceMail Pro server.

4. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?

A) 12U
B) 6U
C) 8U
D) 2U

5. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) Voicemail Pro VB Script License
B) IP Office Preferred Edition
C) IP Office Essential Edition
D) IP Office Ultimate Edition
E) VM Pro ScanSoft TTS

Solutions: