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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which command is used to find the current CMS release?

A. pkginfo -x cms
B. pkginfo -r cms
C. pkginfo -p cm
D. pkginfo cms

Question 2

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A. /cms/install/net use and /cms/install/netboo.eri0
B. /dev/eri0 and /dev/hostname.eri0
C. /etc/hostname. Eri0 and /etc/netmasks
D. /net/eri0 and/net/netmasks

Question 3

Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A. E has a vector variable that is changed when an evacuation is required
B. E is a standard vector code for evacuation
C. E has been administered as a Feature Access Code
D. E is assigned to a VDN that routes calls to an evacuation vector

Question 4

Which communication manager option on the communication manager gives the customer call centre capabilities?

A. Expert Agent Selection (EAS)
B. Automatic Call Distribution (ACD)
C. Best Service Routing (BSR)
D. Least Occupied Agent (LOA)

Question 5

In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A. Agent
B. Skill
C. Vector
D. Split

Solutions: