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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQLServer2005EnterpriseEdition
B) Microsoft SQLServer2005StandardEdition
C) Microsoft SQLServer 2005Express Edition
D) Microsoft SQL Server 2008Express, Standard/Enterprise Edition

2. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) FSXI 3x, Virtual Server 2005 R2
B) Xen, Hyper-V
C) CoWare, Xen
D) Virtual Server 2008, vSphere
E) VMwareESXI3.x, vSphere

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Interactive Voice Response (IVR) Self-Service
B) Call Flow Management
C) Visual Phone
D) CM Extensions Management

4. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) Theuserhas noCommunication Manager (CM) Role assigned.
B) The Provisioning Server is slopped.
C) The Extension Number in the User Form is invalid.
D) The userhas no ACCCM Role assigned.

5. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Workforce Optimization (WFO)
B) One-X
C) Voice Portal
D) Recorder

Solutions: