New 2023 Realistic Free Salesforce Certified-Business-Analyst Exam Dump Questions and Answer
Certified-Business-Analyst Practice Test Engine: Try These 255 Exam Questions
To earn the Salesforce Certified Business Analyst certification, candidates must pass a rigorous exam that covers a wide range of topics, including business analysis and requirements gathering, data modeling and management, Salesforce configuration and customization, and project management methodologies. The exam is designed to test the candidate's knowledge and skills in all areas of Salesforce implementation, from initial planning to post-implementation support.
The certification exam consists of two parts: a multiple-choice exam and a scenario-based exam. The multiple-choice exam is designed to test the candidate's knowledge of Salesforce products and services, as well as their ability to analyze and interpret business requirements. The scenario-based exam is designed to test the candidate's ability to apply their knowledge to real-world scenarios and solve complex business problems using Salesforce solutions.
Salesforce Certified Business Analyst Certification Exam is a globally recognized certification that validates your knowledge and expertise in analyzing Salesforce solutions. This certification exam is designed for professionals who work as business analysts and are responsible for implementing and maintaining Salesforce solutions in their organizations. The certification exam assesses your knowledge of Salesforce tools and features, along with your ability to analyze business requirements and translate them into effective solutions.
NEW QUESTION # 69
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
- A. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
- B. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
- C. A sales rep can view current information directly in the Lead and Contact records.
Answer: B
NEW QUESTION # 70
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009
- A. US-4008 and US-4009
- B. US-4007 and US-4009
- C. US-4009 and US-4010
Answer: B
NEW QUESTION # 71
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
- A. Conduct user training.
- B. Create user training materials.
- C. Set up users for training.
Answer: B
NEW QUESTION # 72
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?
- A. Create an Entity Relationship Diagram (ERD) of the current state.
- B. Meet with stakeholders as a group to understand the current state.
- C. Meet with stakeholders as a group to capture future requirements.
Answer: B
NEW QUESTION # 73
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
- A. Username
- B. User License
- C. Role
- D. Profile
Answer: B
NEW QUESTION # 74
True or False? Knowledge Users will be able to edit and create new Knowledge Articles from the Mobile App.
- A. FALSE
- B. TRUE
Answer: A
NEW QUESTION # 75
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
- A. Review the capability model from the NA Implementation.
- B. Demo the end-to-end solution from the NA implementation.
- C. Share individual user stories from the NA implementation.
Answer: B
NEW QUESTION # 76
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
- A. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
- B. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.
- C. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
Answer: A
NEW QUESTION # 77
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
- A. Journey Map
- B. Process Map
- C. Heat Map
Answer: B
NEW QUESTION # 78
Which method should a business analyst use to show current state business flows in Salesforce?
- A. Universal Process Notation
- B. Storyboarding
- C. Entity Relationship Diagramming
Answer: C
NEW QUESTION # 79
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
- A. Add the stakeholder's concerns to a "parking lot" for further discussion.
- B. Ask the stakeholder to focus on the onboarding process.
- C. Shift the conversation from onboarding to the stakeholder's concerns.
Answer: A
NEW QUESTION # 80
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
- A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
- B. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
- C. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
Answer: C
NEW QUESTION # 81
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- A. Value stream map
- B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- C. Capability model
Answer: B
NEW QUESTION # 82
Which tool is used to create reports, incorporate filters and select the Report Type?
- A. Data Loader
- B. Report Composer
- C. Report Builder
- D. A csv file that will then get imported.
Answer: C
NEW QUESTION # 83
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?
- A. Survey customers to confirm whether the new site meets their requirements.
- B. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
- C. Conduct a whiteboarding session to ensure the requirements are accurate.
Answer: B
NEW QUESTION # 84
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?
- A. Move the deployment date out so the teams have more time to work.
- B. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
- C. Review the user stories to ensure they are small, testable, and valuable.
Answer: C
NEW QUESTION # 85
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- A. Capability model
- B. Value stream map
- C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
Answer: A
NEW QUESTION # 86
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
- A. Review department procedures and consult the org chart.
- B. Map the business process.
- C. Create an entity relationship diagram.
Answer: B
NEW QUESTION # 87
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
- A. Object models
- B. Use cases
- C. Current state analysis
Answer: C
NEW QUESTION # 88
In which of the following app markets CANT the Salesforce App be found?
- A. AppExchange
- B. App Store
- C. Google Play
Answer: A
NEW QUESTION # 89
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A. Retrospective
- B. Sprint review
- C. Daily stand-up
Answer: A,B
NEW QUESTION # 90
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
- B. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
- C. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
Answer: A
NEW QUESTION # 91
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
- A. Missing test org access details
- B. Missing test script details
- C. Missing test result details
Answer: B
NEW QUESTION # 92
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