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NEW QUESTION 30
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 ACK
- B. 180 ACK
- C. 180 Ringing
- D. 200 Ringing
Answer: A
NEW QUESTION 31
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Avaya Aura Media server (AAMS) addresses
- C. AACC CDN
- D. Customer telephone number
Answer: A,B,D
NEW QUESTION 32
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. Back-to-Back User Agent (B2BUA)
- C. SIP Redirect Server
- D. SIP Gateway Manager
Answer: A
NEW QUESTION 33
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Process Monitor Utility
- B. Contact Center Manager Utility
- C. Contact Center Server Utility
- D. Log Archiver Utility
Answer: B
NEW QUESTION 34
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS SIP message logs
- B. CCMS_ASM message logs
- C. AAMS SIP message logs
- D. Network SIP message logs
Answer: A,C
NEW QUESTION 35
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
- A. Run nslookup from Windows > Apps > Services
- B. Run nslookup from the Windows command line
- C. nslookup displays the server Hostname and IP Address
- D. nslookup displays the fully-qualified Hostname and IP Address of the Target
Answer: A,B,C
NEW QUESTION 36
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?
- A. Use the windows services utility to restart the MAS Configuration manager services.
- B. Reboot the CCMS server.
- C. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
- D. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
Answer: A
NEW QUESTION 37
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMA > Multimedia
- B. Multimedia Administrator
- C. Multimedia Dashboard
- D. CCMM Database Logging
Answer: A
NEW QUESTION 38
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 39
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. Microsoft Virtual Server
- B. Microsoft Hyper-V
- C. XenSecure Xen 3.1.2
- D. VMWare vSphere 4.0
- E. VMWare vSphere 3.0
Answer: B,D
NEW QUESTION 40
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. AML
- B. H.323
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 41
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Waiting
- B. Closed
- C. New
- D. Abandoned
- E. Oldest
Answer: A,C,D
NEW QUESTION 42
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- B. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\UniversalInstall
Answer: C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 43
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Event logs located in D:\Avaya\Logs\MAS on the AAMS
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Windows Application Event Log on the AAMS
- D. Alarm Viewer in the AAMS server utility
Answer: B
NEW QUESTION 44
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 45
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- B. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- D. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
Answer: B
NEW QUESTION 46
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A. Ngen
- B. service control Manager
- C. SC
- D. servicing
Answer: D
NEW QUESTION 47
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- C. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
Answer: D
NEW QUESTION 48
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center Overview and Specification
Answer: B
NEW QUESTION 49
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. Back-to-Back User Agent
- B. User Agent
- C. SIP Gateway Manager
- D. SIP Gateway
Answer: B
NEW QUESTION 50
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. CCT
- B. SIP RTP
- C. TAPI AnswerCall
D TR87 AnswerCall
Answer: A
NEW QUESTION 51
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. Contact Center Manager Administration (CCMA) supplies license keys as required.
- B. WebLM is configured on the AAMS to provide the required license keys.
- C. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
Answer: A
NEW QUESTION 52
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
- A. Private Key
- B. Public Key
- C. Authorization
- D. Confidentiality
- E. Integrity
Answer: C,D,E
NEW QUESTION 53
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. AML
- B. STP
- C. H.323
- D. TR87/TLS
- E. TCP
Answer: B
NEW QUESTION 54
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