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NEW QUESTION # 10
Which application would you use to execute an email campaign for a target group?
- A. SAP Customer Data Cloud
- B. SAP Commerce Cloud
- C. SAP Emarsys
- D. SAP Service Cloud Version 2
Answer: C
NEW QUESTION # 11
What is SAP Customer Data Cloud designed to do?
- A. Execute end-to-end loyalty campaigns.
- B. Manage customer identities, consent, and preferences.
- C. Provide multiple views of the customer.
- D. Connect information from a single source.
Answer: B
NEW QUESTION # 12
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.
- A. Improved customer satisfaction and retention
- B. Innovate and stay ahead
- C. Lower customer acquisition costs
- D. Increased profitability
- E. Optimize buying lifecycle
Answer: C,D,E
NEW QUESTION # 13
Which application would you recommend to manage the customer consent and preference lifecycle?
- A. SAP Sales Cloud Version 2
- B. SAP Customer Data
- C. SAP Commerce Cloud
- D. SAP Emarsys
Answer: B
NEW QUESTION # 14
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.
- A. Support end-to-end e-commerce processes
- B. Customer credit scoring
- C. Management of opportunities
- D. Delivery of an e-commerce platform
- E. Checkout and payment modules
Answer: A,D,E
NEW QUESTION # 15
Your customer wants to sell their products and services through the internet.
Which application would you recommend?
- A. SAP Sales Cloud Version 2
- B. SAP Commerce Cloud
- C. SAP Business Technology Platform
- D. SAP Service Cloud Version 2
Answer: B
NEW QUESTION # 16
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?
- A. SAP Customer Data Cloud
- B. SAP Workzone
- C. SAP Business Al
- D. SAP Datasphere
Answer: D
NEW QUESTION # 17
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?
- A. By providing a dedicated self-service experience as a forecast
- B. By connecting and delivering data from the value chain and process flow
- C. By executing marketing campaigns for product service
- D. By focusing on back-end service operations
Answer: B
NEW QUESTION # 18
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
- A. Intelligent Lead Score
- B. Agent Desktop
- C. Forecasting and Pipeline Management
- D. Case Management
- E. Guided Selling
Answer: A,C,E
NEW QUESTION # 19
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?
- A. SAP Customer Data Cloud
- B. SAP Customer Data Platform
- C. SAP Emarsys
- D. SAP Sales Cloud Version 2
Answer: D
NEW QUESTION # 20
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.
- A. Business process analysis is available out-of-the-box.
- B. Al capabilities empower sales & marketing analysts to accelerate decisions.
- C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
- D. SAP Integration Suite is available to integrate applications.
- E. SAP Build can be used to create custom apps.
Answer: B,D,E
NEW QUESTION # 21
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question
- A. Integration caters for error handling and monitoring
- B. Integration monitoring needs to be centralized
- C. Integration value mapping needs to be maintained
- D. Integration is GDPR compliant
- E. Integration between SAP CX and SAP ERP is out-of-the-box
Answer: A,C,E
NEW QUESTION # 22
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