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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Who is required to be named in a resolution letter in response to a patient grievance?

A) The nurse manager of the unit where the patient stayed
B) The hospital contact person
C) The nurses and doctors who cared for the patient
D) The chief experience officer of the hospital

2. When engaged in organizational transformation, which of the following is directly proportional to the probability of success?

A) Competency and knowledge of management and the front-line staff
B) Cross functional accountability experienced in the organization
C) Degree to which adequate preparation and planning occurred at the onset
D) Senior executive ' s commitment and level of personal involvement

3. What is the BEST way to engage physicians in improving the patient experience?

A) Ensure they understand the goals of the institution.
B) Create a meaningful physician recognition program.
C) Explain to the physicians about value in health care.
D) Review all the negative comments that they receive.

4. What measures the dispersion of the data set?

A) Median
B) Distance
C) Mode
D) Variance

5. While facilitating a virtual patient and family advisory council meeting, which approach may help elicit group engagement?

A) Private message individual participants.
B) Encourage cameras be turned on.
C) Create an agenda with multiple presentations.
D) Direct responses to the chat function.

Solutions: