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Salesforce Certified Strategy Designer Sample Questions:

1. John and his team at Impossible Imprint are currently undergoing a process of information gathering to be able to comprehend the challenge and detect work that has previously been implemented by a consultancy they hired in the previous quarter.
Which type of research are they implementing?

A) Research for Validating Assumptions
B) Research for Exploration
C) Research for Assessment
D) Research for Inspiration
E) Research for Discovery

2. What does the Jobs to be Done framework posit?

A) That customers are affected by their workload and UX should be specific and to the point.
B) That no customer wants to risk losing time trying to understand a complex product.
C) That customers don't want products or services, they want solutions to problems.

3. Customer Support reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge.

A) FALSE
B) TRUE

4. Sales reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge, only Sales Managers should be allowed there.

A) FALSE
B) TRUE

5. For the Discovery/Understanding phase fo the Strategy Design Research, the best tool to use are group conversations with stimulus.

A) FALSE
B) TRUE

Solutions: