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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers

A) Service Cloud
B) Marketing Cloud
C) Experience Cloud
D) B2C Commerce

2. An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

A) The Service Cloud Connector is distributed as a managed package that can be extended to meet client- specific needs but with core functionality that cannot be altered.
B) The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
C) The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
D) In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

3. A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.
What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

A) Email templates and copy for suggested marketing emails
B) Technical Design Specification showing the data mapping/model and systems integration
C) Organization chart of the company completed by the Solution Architect
D) Final design document for storefront pages and service agent experience

4. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
B) Service Cloud creates a customer ID and an additional ID to be used as the primary record.
C) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
D) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

5. A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?

A) Tokenized Sending
B) Transparent Data Encryption
C) Field Level Encryption
D) Shield Platform Encryption

Solutions: