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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Delivery and Implementation16%- Solution validation and optimization
- Feature assessment: out-of-the-box vs custom
- Integration and deployment best practices
Topic 2: Discovery24%- Assess customer IT ecosystem and architecture
- Define KPIs and business objectives
- Analyze requirements and constraints
Topic 3: Planning and Design60%- Migration strategy and data quality
- Sprint planning and story prioritization
- Asset management and MACD flows
- Order capture, quoting and fulfillment design
- Design scalable product catalog and data model

Salesforce Communications Cloud Accredited Professional Sample Questions:

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

  • A. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
  • B. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
  • C. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
  • D. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
Answer: B

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

  • A. By automatically queuing the fulfillment request to retry according to fallout analysis report.
  • B. By automatically balancing order processing tasks across multiple orchestration queues
  • C. By automatically queuing the fulfillment request to retry according to predefined retry policy.
  • D. By automatically balancing order processing tasks across multiple orchestration items
Answer: C

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

  • A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
  • B. Only Migrate the assets needed when customers are trying to place MACD orders.
  • C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
  • D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
Answer: A

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

  • A. Migrating Assets instead of orders would provide more business Value.
  • B. Migrating millions of records will cause Order Management to fail during processing due to large volume
  • C. Migrating millions of records may reduce query performance due to large data volumes
  • D. This would require migrating all products sold within last 5 years, including those that are no longer sold.
  • E. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
Answer: B,D

Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

  • A. Service Account
  • B. Address
  • C. Premise
  • D. Place
Answer: A,C

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