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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Duplicate the existing OmniScript and deploy the new script on the website.
B) Embed the existing OmniScript as a reusable component within a new Community OmniScript.
C) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
D) Deploy the existing OmniScript to the Community portal using OmniOut.

2. An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

A) Customer name, title, phone, email
B) Guided troubleshooting process
C) Terms and Conditions for each policy
D) Policies including type, issue date, amount

3. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) OmniStudio Action
B) Calculation Procedure
C) Integration Procedure
D) Data Maptor

4. which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

A) To return output that is calculated differently based on the date
B) To determine the list of products to display to a customer
C) To retrieve text data and convert it to an integer
D) To apply the correct factor when determining a cost

5. A consultant is designing a Flexcard for a client. The client wants to customize the look of each element on the Flexcard.
What tool should the consultant use to meet the client's requirements?

A) Use Omniscripts to customize the look of each element.
B) Use the style panel in the Flexcard Designer to customize the look of each element.
C) Use Integration Procedures to customize the look of each element.
D) Use Data Mapper to customize the look of each element.

Solutions: