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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

How do value chain activities support an organization's purpose?

A. By prescribing specific tools and technologies for service management
B. By documenting all the regulatory requirements
C. By defining the organization's governance and compliance framework
D. By translating the organization's purpose into activities that create value

Question 2

A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?

A. Transfer of goods and service journey
B. Access to resources and service actions
C. Service offering and service actions
D. Transfer of goods and service actions

Question 3

Which dimension of product and service management addresses data and technologies used in digital product and services?

A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

Question 4

What does the ITIL Guiding Principle 'think and work holistically' emphasize?

A. Considering all components of the service value system when making decisions
B. Ensuring all activities result in value creation for the stakeholders
C. Assigning responsibility for improvements to a single team
D. Automating repetitive and manual tasks

Question 5

Why do many digital service providers aim to reduce or eliminate service actions?

A. To streamline operations and increase consistency by relying more on automation
B. To comply with financial and regulatory policies
C. To ensure every service interaction is handled manually for better control
D. To strengthen direct personal engagement between users and support staff

Solutions: