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Novell 50-858 Exam Syllabus Topics:

SectionObjectives
Service Best Practices- Standards and procedures
  • 1. Ensuring customer satisfaction
  • 2. Adhering to Novell service guidelines
  • 3. Continuous improvement and feedback
System Maintenance and Upgrades- Server maintenance
  • 1. Performance monitoring and optimization
  • 2. Backup and recovery procedures
  • 3. Patch and update management
Service Planning and Preparation- Pre-service activities
  • 1. Preparing documentation and tools
  • 2. Planning service visits and schedules
  • 3. Gathering customer requirements
Customer Support and Communication- Interpersonal and reporting skills
  • 1. Effective communication with clients
  • 2. Documenting service activities
  • 3. Providing guidance and training to end-users
Troubleshooting and Problem Resolution- Diagnostic procedures
  • 1. Identifying system and network issues
  • 2. Resolving common NetWare service problems
  • 3. Using Novell support tools

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