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Nokia SDM Certification - CARE Sample Questions:

1. Variable costs:

A) vary according to an index.
B) vary with the volume of production.
C) are same as OPEX costs.
D) is an efficiency ratio.

2. What is the Care Program Manager's role in up-selling?

A) To sell Hardware Services and Software Services to the customer.
B) To make presentations about new NSN products to the customer.
C) To get some additional Care services orders.
D) To identify and promote additional services to the customer.

3. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A) SWS Manager.
B) HWS Manager.
C) Care Program Manager.
D) CT Head.

4. Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

A) It is a good business practice and a SOX requirement, resulting in better planning accuracy.
B) It is part of the Care Program Manager's duties.
C) It is an NSN F&C requirement.
D) It improves customer satisfaction.

5. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
B) 3'rd party management and support, 3'rd party support from various vendors.
C) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
D) Preventive services, launch support, On site troubleshooting, tailored technical support.

Solutions: