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Nokia SDM Certification - PS NSOP Sample Questions:

1. You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?

A) Host a 'Boot camp' for FM in each region with an experienced OD to manage.
B) Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
C) Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
D) Have FM Managers swap roles with others in the region.

2. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
B) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
C) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
D) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.

3. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A) NOC managers are only responsible for location, size and tools.
B) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.
C) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
D) Security system and process, IT and OSS connectivity, LAB for HW and SW test.

4. Which statement is MOST complete in describing the Network Operations Business Manager role in an Outsourced delivery?

A) End to End management of the operated network according to the defined scope.
B) Management of the (G)NOC, Field Maintenance and Optimisation functions.
C) Management of the Resources, 3rd Parties and interfaces to other internal business lines.
D) Management of the (G)NOC and Field Maintenance functions within the defined scope.

5. The swiftest and MOST effective communications take place among people with;

A) good encoding skills.
B) the ability to reduce perception barriers.
C) advanced degrees.
D) common points of view.

Solutions: