Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Strategist
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- Total Questions: 42
- Updated on: Oct 04, 2026
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- Total Questions: 42
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ITIL ITIL4-DPI Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam |
| Exam Number: | ITIL4-DPI |
| Exam Price: | €350 - €450 / $380 - $490 (varies by region) |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 (113 for non-native speakers) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Strategic Leader |
| Exam Format: | Multiple choice, Closed book, Single & multiple response items |
| Available Languages: | Japanese, Polish, German, Portuguese (Brazil), English, Chinese, Spanish, Italian, French |
| Certificate Validity Period: | 3 years |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online remote proctored / Onsite at test centers |
| Pre Condition: | ITIL 4 Foundation OR ITIL v3 Foundation certification; completion of accredited training |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-strategist-direct-plan-and-improve |
ITIL ITIL4-DPI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scoping and Direction | 20% | - Cascading goals, policies and decision rights - Defining scope, authority and accountability |
| Governance, Risk and Compliance (GRC) | 15% | - Role of governance in service management - Risk management principles and application - Compliance and control frameworks |
| Measurement, Reporting and Value Streams | 15% | - Value stream mapping and optimization - Aligning plans and improvements across value streams - Metrics, indicators and KPI design |
| Continual Improvement | 20% | - Assessment methods, prioritization and business case - ITIL Continual Improvement Model - Embedding improvement culture and practices |
| Core Concepts and Principles of DPI | 15% | - Relationship with Service Value System and guiding principles - Purpose, scope and value of Direct, Plan and Improve |
| Organizational Change and Communication | 15% | - Stakeholder engagement and communication strategies - Organizational Change Management (OCM) principles |
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam: FAQ for Serious Candidates
iPassleader issues a full refund if you take the ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official ITIL 4 Strategist: Direct, Plan and Improve (DPI) outline defines 6 domains. The leading three are Governance, Risk and Compliance (GRC) (15%), Core Concepts and Principles of DPI (15%), and Continual Improvement (20%). The full list is in the topics section above, and iPassleader's 42 practice questions cover each one.
Three versions of the same study materials, offering three learning modes: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 42 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
ITIL 4 Foundation OR ITIL v3 Foundation certification; completion of accredited training Since requirements change over time, confirm the latest on the official ITIL exam page before scheduling.
The ITIL4-DPI exam is a ITIL certification exam validating the ITIL 4 Strategist: Direct, Plan and Improve (DPI) syllabus shown above. It belongs to these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Foundation. Candidates in 2026 prepare for it with iPassleader's 42 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Online remote proctored / Onsite at test centers Register for the ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam through these official channels:
After booking, iPassleader delivers your practice questions within 1 minute — preparation starts the same day.
ITIL recommends these training resources for the ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam:
Follow the training with steady self-testing — the 42 practice questions from iPassleader help you apply theory and fill any gaps the training leaves.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam contains 40 to complete within 90 (113 for non-native speakers). Timed simulation in the iPassleader Desktop Test Engine teaches that rhythm before exam day does.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam requires 70% (28/40) to pass, and registration costs €350 - €450 / $380 - $490 (varies by region). A failed attempt means paying the same fee again — a readiness check with the iPassleader engines before booking is the cheaper option.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions:
Which describes 'scope of control'?
- A. The content of a service improvement plan
- B. The extent to which a manager can direct the actions of team members
- C. The number of managers to whom an individual must provide regular reports
- D. The set of risks that are owned and assessed by a department manager
Correct Answer: B 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
An organization recently established a continual improvement team to promote and enable continual improvement throughout the SVS. The members of the team are discussing the team's role in continual improvement across the organization.
Which is the BEST description of the team's role in this situation?
- A. The team should ensure that everyone in the organization is empowered and trained to identify and propose improvements
- B. The team should ensure that every improvement initiative strictly follows the steps in the ITIL continual improvement model
- C. The team should focus on the improvement of the 'continual improvement' practice
- D. The team should be the central point of responsibility for the identification, proposal, and implementation of all improvements
Correct Answer: A 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
Which BEST describes the relationship between planning and risk?
- A. Planning should always consider risks and how to mitigate them
- B. Planning is a high-level function, risk management is a tactical activity
- C. Risk management is the exclusive domain of dedicated risk managers
- D. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
Correct Answer: A 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?
- A. The key benefit of services is to reduce costs and risks
- B. A service should introduce fewer costs than it removes
- C. Services remove risks from service consumers without introducing new ones
- D. Services can negatively affect some outcomes while supporting others
Correct Answer: D 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?
- A. Operational
- B. Strategic
- C. Tactical
- D. Project
Correct Answer: B 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
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