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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?

A) It is impossible to achieve without the customer providing an identifier each time.
B) It can only be done if the voice call is placed through a special link in the chat window.
C) It requires a shared session database that both the chat server and CTI can access with a common session ID.
D) The UAP automatically handles this without any additional configuration.

2. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

A) The CPU utilization of the media servers.
B) Daily storage consumption for call recordings in bytes.
C) The number of concurrent agents supported.
D) Daily network bandwidth consumption.

3. What is the primary function of a "Media Server" in a modern, SIP-based AICC architecture?

A) To handle media processing, including playing prompts, recording audio, and mixing conferences.
B) To store customer data.
C) To route SIP signaling messages.
D) To perform ICD routing decisions.

4. When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?

A) The database server.
B) The agent's IP phone.
C) The network routers and switches for QoS (Quality of Service) settings.
D) The application server running the UAP.

5. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

A) Backup and Restore: Relies on nightly backups with a recovery process of several hours.
B) Cold Standby: Infrastructure is provisioned but requires manual data restoration.
C) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
D) Warm Standby: Systems are running but require a database sync and configuration import.

Solutions: