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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When calculating the Total Cost of Ownership (TCO) for an on-premises AICC solution versus a cloud-based solution, which cost element is typically higher in the on-premises model?

A) Costs for customizing the UAP.
B) Ongoing operational expenditure (OpEx) for subscription fees.
C) Initial capital expenditure (CapEx) for hardware and software licenses.
D) Costs for agent training.

2. When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?

A) Using a single, global SIP trunk provider.
B) Using the same hardware in every data center.
C) Forcing all agents to work in the same time zone.
D) Centralized management and monitoring with localized configuration where needed.

3. In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?

A) It is impossible to achieve without the customer providing an identifier each time.
B) It can only be done if the voice call is placed through a special link in the chat window.
C) It requires a shared session database that both the chat server and CTI can access with a common session ID.
D) The UAP automatically handles this without any additional configuration.

4. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely analytical workloads.
B) Purely transactional workloads.
C) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
D) The database is only used for storing configuration.

5. Which SIP response code indicates that the called party is busy?

A) 503 Service Unavailable
B) 200 OK
C) 486 Busy Here
D) 180 Ringing

Solutions: