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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
HP Business Service Management Portfolio- HP BSM solution components
  • 1. Application Performance Management
  • 2. Infrastructure monitoring
  • 3. Event and operations management
  • 4. Service health and availability
Business Service Management Fundamentals- Business Service Management concepts
  • 1. IT service lifecycle
  • 2. Business value of BSM
  • 3. Business-driven IT management
Sales Opportunities and Customer Engagement- Sales methodology
  • 1. Cross-selling and upselling
  • 2. Solution mapping
  • 3. Opportunity identification
  • 4. Objection handling
HP Solution Positioning- Selling HP BSM solutions
  • 1. Return on investment messaging
  • 2. Competitive differentiation
  • 3. Value proposition
Solution Integration- Integration within HP software portfolio
  • 1. Service management integration
  • 2. Automation and orchestration
  • 3. Reporting and analytics
Customer Business Challenges- Identifying customer needs
  • 1. Operational challenges
  • 2. Business pain points
  • 3. Risk and compliance considerations

HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?

A) Vendor and tool consolidation @ business insight
B) Cost of operations, doing more with less
C) Proactive and predictive analysis


2. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) performing real-time modeling of the IT infrastructure
B) aligning the activities of IT with the strategic goals of the business
C) enhancing the ability of IT to support business operations
D) service ticket automation
E) triage process improvements
F) consolidating operations monitoring into a "single pane of glass"


3. Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)

A) B storage tracking
B) cross-domain reporting
C) real user monitoring
D) log analytics
E) monitor automation
F) H automation of event correlation


4. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

A) director of mobile applications
B) director of application quality
C) director of service management
D) director of security


5. HOTSPOT
Match the relevant persona with the responsibility or interest relating to HP APM.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A,B,F
Question # 3
Answer: B,C,D
Question # 4
Answer: C
Question # 5
Answer: Only visible for members

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