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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) R4 Commercial support is only available to Small and Medium Business (SMB).
B) The R7 computer support line is available for consumers
C) All services lines are available for consumers who buy contractual services.
D) R4 Commercial support covers all business levels for workgroup printers.

2. Which type of service offerings are covered by HP Custom Integration services?

A) Per Incident
B) Warranty Extensions
C) Maintenance Kit Replacement
D) BIOS configuration

3. What makes selling services attractive to sales representatives?

A) Sales representatives are entitled to personal discounts.
B) Sales representatives earn additional income on sales related to contractual services.
C) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
D) Corporate Enterprise and Public Sector customers frequently insist on purchasing services

4. What is an effect of adding services to hardware deals?

A) increases deal size
B) decreases profit
C) increases complexity of the offer
D) services selling has little effect on hardware deals

5. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand the customer's business drivers and establish from that the duration of services needed,
C) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

Solutions: