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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A. WebRTC phone trunk
B. External trunk
C. SIP phone trunk
D. Network interface trunk

Question 2

Select the Access level permission types for workspace membership. (Choose three.)

A. Partial
B. Full Access
C. Read Only
D. Collaborator
E. Contributor
F. Write Only

Question 3

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 2
B. Genesys Cloud 1
C. Genesys Cloud 3
D. Genesys Cloud 4

Question 4

What additional functionality does Communicate brings to Genesys Cloud?

A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
B. Call center features such as ACD and scripting.
C. Knowledge base features, such as FAQs and Communities.
D. Directory capabilities, such as advanced search, profiles, and keyword searching.

Question 5

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Communication Services
B. Core Services
C. Public Interface Services
D. Application Services

Solutions: