Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional
Over 57018+ Satisfied Customers
Genesys Cloud Certified Professional - Contact Center Administration: GCP-GC-ADM Exam
"Genesys Cloud Certified Professional - Contact Center Administration", also known as GCP-GC-ADM exam, is a Genesys Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 62 Q&As to your GCP-GC-ADM Exam preparation. In the GCP-GC-ADM exam resources, you will cover every field and category in Genesys Certified Professional Certification helping to ready you for your successful Genesys Certification.
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- Updated on: Sep 11, 2026
- No. of Questions: 62 Questions & Answers
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- Updated on: Sep 11, 2026
- No. of Questions: 62 Questions & Answers
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What is the Exam Cost of Genesys GCP GC ADM Exam
GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Quality evaluation and recording - Dashboards and real-time monitoring |
| Topic 2: Architect Flows & IVR | 20% | - Inbound/outbound call flows - Data actions and integrations - Prompts, menus, and self-service |
| Topic 3: User, Roles, and Permissions Management | 15% | - Organizations, divisions, and sites - Role-based access control - Agent and supervisor configuration |
| Topic 4: Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Security and compliance fundamentals - Platform components and services |
| Topic 5: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - SIP trunks and phone configuration - Outbound dialing modes |
| Topic 6: Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - Wrap-up codes and after-call work - ACD processing and flow design |
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