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Prerequisites

Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

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ITILSC-OSA Exam Entry Criteria

For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:

• Earlier versions of ITIL V2 Foundation including Foundation Bridge;
• ITIL Expert certification in ITSM, which needs to have been achieved through the Practitioner or Service Manager bridging process.

The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.

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