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Updated: Oct 23, 2026
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Certification objectives can change, so current preparation matters in 2026. iPassleader reviews and updates its ITILFNDv4 practice questions for EXIN ITIL 4 Foundation, and every purchase includes 365 days of free updates.
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Available Languages: | Finnish, French, Spanish, Italian, Chinese, English, Polish, Danish, Japanese, Dutch, Norwegian, German, Portuguese |
| Passing Score: | 65% (26 out of 40) |
| Certificate Validity Period: | Lifetime, no renewal required |
| Exam Format: | Multiple Choice, Closed Book, Standard / Negative / Missing Word / List question types |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Exam Price: | $385 / €340 / £295 |
| Recommended Training: | Official AXELOS ITIL 4 Resources EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration PeopleCert Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 25% | - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. |
| Topic 2: ITIL Service Value System | 25% | - Continual Improvement - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance |
| Topic 3: Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Products and services - Service relationships: service providers, consumers, stakeholders |
| Topic 4: ITIL Guiding Principles | 15% | - Optimize and automate - Think and work holistically - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Keep it simple and practical |
| Topic 5: Key Concepts of ITIL 4 | 15% | - Value streams and processes - Organizations, people and culture - Partners and suppliers - Information and technology |
FAQs for EXIN ITIL 4 Foundation Candidates
The ITILFNDv4 exam leads to the ITIL 4 Foundation certification from EXIN / AXELOS. It is positioned at the Foundation / Entry Level level. The exam validates the knowledge and skills expected of candidates preparing for EXIN ITIL 4 Foundation.
Related certifications include:
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
The ITILFNDv4 exam includes 40 questions and allows 60 (75 for non-native language candidates). Before test day, divide the available time by the number of questions in a timed practice set to establish a steady per-question pace. If a difficult item starts consuming too much time, mark it for review and move forward instead of losing momentum. A full timed practice session can help you decide when to move on, when to return, and how much buffer to reserve for a final check.
The passing score for ITILFNDv4 is 65% (26 out of 40), and the official exam fee is $385 / €340 / £295. Because a retake requires paying the exam fee again, use timed practice results as a readiness check before scheduling your next attempt. If your performance remains inconsistent, continue reviewing weak domains and repeat a timed session before booking the exam.
No prerequisites required; open to all interested professionals
Eligibility rules can change, so confirm the current requirements on the official exam page before registering.
You can register through the official channels listed below:
The available exam delivery method is Online proctored or at authorized test centers; closed-book.
The official training options include:
After reviewing the recommended training, reinforce what you learned with iPassleader's 376 practice questions for ITILFNDv4.
Yes. iPassleader provides a free PDF demo so you can review the format, question style, and answer quality before placing an order. Your purchase includes 365 days of free updates, and expired products can receive continued update service at a 50% discount.
If you purchase the corresponding ITILFNDv4 preparation material and do not pass that exam within 60 days of purchase, you may apply for a full refund under the 100% Money Back Guarantee. The request requires a scanned exam enrollment slip and the official Score Report PDF, submitted within two days after the exam. Eligible requests are processed within seven days.
Claims are not eligible if the exam was taken within three days of purchase, the product was downloaded without an exam attempt, the order was free or expired, or the candidate name does not match the payer name. If you prefer an exchange instead of a refund, you can receive two free products of equal value while keeping the update service for your original purchase.
Delivery is immediate after checkout. The download is available right away, and the product is also sent to your email within one minute. Contact customer support if it has not arrived within two hours. You may install the product on an unlimited number of computers.
The current ITILFNDv4 outline is organized into 5 top-level domains. The first listed areas include:
- ITIL Service Value System (25%)
- Key Concepts of ITIL 4 (15%)
- ITIL Practices (25%)
Review the Exam Topics section above for the complete outline and any nested subtopics.
EXIN ITIL 4 Foundation Sample Questions:
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:
- A. Understand that fast does not mean incomplete
- B. Adopt a practice which is easy to follow
- C. Re-use nothing from the current state
- D. Communicate so that the audience will hear
Correct Answer: B 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
What is defined as an unplanned interruption or reduction in the quality of a service?
- A. An event
- B. An incident
- C. A change
- D. A problem
Correct Answer: B 🗳️
Which dimension includes the knowledge needed for the management of services?
- A. Organizations and people
- B. Information and technology
- C. Partners and suppliers
- D. Value streams and processes
Correct Answer: B 🗳️
Which guiding principle says that services and processes should NOT provide a solution for every exception?
- A. Keep it simple and practical
- B. Optimize and automate
- C. Think and work holistically
- D. Collaborate and promote visibility
Correct Answer: A 🗳️
Which practice identifies changes of state related to infrastructure, services, and business processes?
- A. Information security management
- B. Monitoring and event management
- C. Service configuration management
- D. Change enablement
Correct Answer: B 🗳️
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