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EXIN ITIL 4 Foundation Sample Questions:

1. What does 'change enablement' PRIMARILY focus on?

A) Changes to skills and competencies
B) Changes to service levels
C) Changes to organizational structure
D) Changes to products and services

2. What impact does automation have on a service desk?

A) Less low level work and a greater ability to focus on user experience
B) Ability to work from a single centralized location
C) Increased phone contact and a reduced ability to focus on user experience
D) Ability to work from multiple locations, geographically dispersed

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Relationship management
B) Supplier management
C) Release management
D) Service management

4. Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A) Release management
B) Service configuration management
C) Change control
D) Deployment management

5. Which can a change schedule be used for?

A) Speeding up the planning and authorization of emergency changes
B) Tracking and managing improvement ideas from identification through to final action
C) Providing a means of initiating and assessing normal changes
D) Providing information about deployed changes to help manage incidents and problems

Solutions: