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EXIN ITIL 4 Foundation Sample Questions:

1. Which is the BEST example of a standard change?

A) The replacement of a component in response to a major incident
B) The implementation of a critical software patch in response to a vendor security issue
C) The review and authorization of a change requested by a customer
D) The installation of a software application in response to a service request

2. When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

A) Improvement plans
B) Assessment results
C) Measurable targets
D) Business objectives

3. Which of the four dimensions contributes is concerned with service integration and management?

A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes

4. What should be done for every problem?

A) It should be diagnosed to identify possible solutions
B) It should be prioritized based on its potential impact and probability
C) It should have a workaround to reduce the impact
D) It should be resolved so that it can be closed

5. What is the value of a service?

A) The benefits, usefulness, or importance of the service, as perceived by the stakeholders
B) The amount of money that is created or saved for the service consumers by using the service
C) A result for a stakeholder enabled by the outputs of the service
D) A tangible or intangible deliverable of the service

Solutions: